FAQs
Frequently Asked Questions
- What is the product ideal image size?
- Product images should be under 5mb and no larger than 600x600px for speedy uploads and ease of use.
- How many steps is it to become a vendor?
- You can become a vendor with three easy steps: Apply for a vendor account, create a Stripe account, and then link your vendor account to Stripe under seller info from your vendor panel on EqRack.
- What do I need to create a Stripe account?
- To have a US Stripe account, you must be incorporated in the US and have a valid physical US address. Stripe will verify your legal entity name, entity type, EIN or SSN, and business address on your articles of incorporation or other documents.
- Is there anything I can't sell on EqRack?
- At this time, we are only listing items under 50lbs on the website. No livestock or illegal goods are allowed to be sold.
- Can I return an item?
- At the moment, we cannot accept returns unless the product was falsely marketed or never delivered. If you do not like your purchase or it doesn't fit right, we recommend re-listing the product as a vendor.
- Can I sell my helmet on EqRack?
- For safety reasons, only helmets with tags are allowed to be resold on the website. Used helmets cannot be listed.
- What does Boutique mean?
- A "Boutique" listing on EqRack means the item was purchased wholesale or directly from a distributor and is being sold to the public for the first time.
- Why is my phone number not being accepted?
- How can I bundle products?