Policy on Returns and Exchanges
Eligibility of Items for Return or Exchange
EqRack may allow you to return an Item in limited circumstances. If the Item you receive is not as described on the Service, then you may request a return by reporting the issue through the Service or by emailing contact@eqrack.com, in each case within seven days after delivery (as determined by the tracking information on the Label) of the Item.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
Pack all the items in the original packing. Items bought as sets must be returned in sets.
You assume certain risks in using a marketplace service such as EqRack. EqRack is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Items, and is not the Buyer or Seller in any transaction. You as a Buyer and/or Seller assume, agreement, and understand. You bear all of the risks in selling or purchasing of items on the Service.